Shipping policy

RETURNS and EXCHANGES

With items purchased online, within 24 hours of furniture being delivered to your home or office , you may return your items for a refund .

Returns of furniture purchased are subject to a 25 % handling / admin fee.
Products must be returned in original packaging. If you do not have the original packaging it must be packaged 100% as was received.
The courier has right not to uplift if anything is not to standard. Goods must be returned as delivered.
Refunds are granted once the products have been returned to depot and inspected.
We cannot accept returns on customised orders unless there is a manufacturer default.
We also cannot accept returns of “sale” items.
Please email our Customer Service: caron@trestlesouthafrica.co.za
To Exchange any product. Please contact us :caron@trestlesouthafrica.co.za
For Exchanges we would need the product returned in it’s original packaging
The Exchange will carry an admin fee and the courier fee for uplift and for the new product to be delivered. This would be advised once we have been advised of what is being exchanged.
NO REFUNDS on Goods returned without packaging.

DAMAGED OR FAULTY ITEMS

For online purchases, we carefully inspect your order prior to shipment.
Upon receipt, please inspect your purchase and notify us of any faults or damage immediately. Damages or Faults must be reported within 24 hours of delivery.

Please email our Customer Service: caron@trestlesouthafrica.co.za to report damaged or faulty items, and to process your return.

Kindly ensure you supply us your contact number so we can call you should we need to discuss any thing regarding the return.

DELIVERY LEAD TIMES

Each Product carries it’s own Lead Time, which is specified on the Product Page. Whilst it is our best intention to deliver timeously there are certain occurrences out of our control.
Our team will advise on any late delivery.
Products are sent with a Courier Service and they too might have unexpected delays.
The Courier cannot call each client beforehand so please ensure that there is someone available to receive the goods.
Delivery will take place from Monday to Friday
(Excludes weekends and public holidays)
A Tracking Code will be provided once the product has been dispatched.

TERMS AND CONDITIONS OF SALE

Trestle South Africa cannot be held responsible for damages, scratches and changes in colour of the manufactured products as a result of wear and tear.
No returns will be allowed on Custom Orders, unless there is a confirmed manufacturing defect.
A 50% Deposit is required on all custom orders, before manufacturing begins. The balance becomes due on completion and despatch.
Ownership remains with Trestle South Africa until full payment is made.
Cancellation of the order whilst completing the manufacturing will result in the loss of the deposit.
On Delivery a client has 24 hours to open packaging and inspect.
Should any concerns arise please contact our help team.
No claims can me made after 24 hours on manufacturers defect.